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First Time At The Spa…
If
this is your first visit to a spa we understand you could be
feeling unsure. Let us walk you through the basics:
If
going to a spa for the first time makes you nervous, you’re not
alone. Many people have their first spa experience when they
receive a Gift Certificate. Some people even put off using their
gift because they are anxious about what will happen and the
finer points of spa etiquette. We are the experts, we can help.
When It’s Your First Visit:
When you book your appointment tell the receptionists it is your
first trip to a spa. Our desk staff will gladly answer any
questions or concerns you might have. You will not be asking
them questions they have not heard before.
Feel free to ask questions about which spa treatments would be
right for you. The most popular spa treatments are massage,
facials, body treatments, spa manicures and pedicures.
What Happens At the Spa:
Arrive at least 15 minutes early.
Check in at the front desk and remind our desk staff this is
your first spa visit, even if you have previously visited Spa
Ocean Sands as a Salon Guest.
You
will be asked to fill out some necessary paperwork as you check
in.
Your therapist will come and get you and escort you to the
treatment room.
In
the treatment room your therapist will instruct you in how to
get on the table or in the chairs and then leave the room. The
therapist will knock before re-entering the room.
At
the conclusion of your treatment, your therapist will instruct
you where you should go to wait on your next service or will
meet you at the front desk again for you to check out.
Even if you have already paid or are using a Gift Certificate,
you should check out at Spa Ocean Sands front desk. Your
therapist will want to thank you and give you any parting
instructions. The desk staff wants to know you were satisfied
and that you have no parting questions. We also keep track of
the whereabouts of each of our guests during their visit; we
will want to give you a formal good-by and thank you.
Some Frequently Asked Questions and Concerns:
One
of the biggest concerns is taking your clothes off for a
massage. Don’t worry! Modesty is always preserved during
massage. Massage is usually done nude, but you are covered with
a sheet at all times. Only the part being massaged is exposed.
You are welcome to keep your underwear on, that’s fine.
People who want to receive multiple spa treatments in one visit
often ask about the order they should schedule. Massage should
be done before a facial. A body treatment should be done before
a massage. A pedicure or manicure may be done anytime during the
visit.
If
you are uncomfortable with anything during your treatment – the
pressure, the music, the temperature – Speak Up. The therapist
will make an adjustment.
You
can talk during the treatment or stay quiet, as you choose. The
therapist will follow your lead.
When the therapist says, “Take your time getting up”, that means
a few minutes.
Our
most frequently asked question is about tipping. Spa treatments
are very personal services and your therapist will do their best
to customize your service to your personality and needs. As with
any service business, tips are a part of the pay for your
technician. A 15% - 20% tip is most common.
Your Gift Certificate may or may not include the gratuity. If a
gratuity was included it will be plainly stated on the Gift
Certificate. If you have any questions about the inclusion of a
tip on your Gift Card, The Oasis front desk staff can let you
know if it was or was not included.
At
Spa Ocean Sands, we have a system for delivering tips to our
staff. You may include your gratuity when you check out and pay
or turn in your gift card at our front desk. Our system is
designed to let the therapist know the specifics of whom and how
much tip is left. You may also wish to tip your therapist
personally and this is allowed in our spa as well.
Spa
Etiquette:
Turn
off your cell phone when you arrive or put it on vibration only.
This is to assure your enjoyment of your service as well as the
other guests at the spa.
Arrive at least 15 minutes early for your visit. If you arrive
late don’t expect to be able to receive your full service time.
Our staff will do their best to accommodate you but it is not
always possible. If your therapist is running late, you will
always be given your full time allotment.
Mark your calendar with your spa visit date, a 24 (or 48 hour
when 3 or more services are scheduled) is required.
Give yourself at least an hour after your spa visit before
scheduling another event, so you can shower and freshen up.
Dress for the occasion. Keep your makeup and jewelry to a
minimum, so as not to require extra time getting ready for your
service and so you don’t leave anything behind. Do not bring
valuables to the visit.
Spa
etiquette dictates the necessity of viewing your body from the
staff’s perspective, so prepare accordingly by looking clean and
comfortable. We suggest a shower ahead of time, your skin will
feel fresh and you will be more confident during your service.
Above all, relax and enjoy the experience. This spa time is all
about you!
To schedule an appointment
contact the Spa directly
at (954) 590-1063
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